An independent, award-winning, Cincinnati insurance agency is looking for insurance professionals who would like to become a part of our growing team.

Customer Experience Manager (EM)

  • Are you excited to assist clients with such excellence that they tell their friends about you?
  • Do you enjoy digging your teeth into problem solving, tracking and communicating well?
  • Do you love the excitement of being the front line with customers, staff and every internal department?

Then we need you.

If you are someone who works relentlessly to maintain data and dashboards, defend the team’s time, be a warm greeter, and keep our busy office and data organized and orderly then this job is for you.

You must be able to thrive as an integral part of a thriving insurance office. You need to be honest, motivated, have integrity and a positive attitude toward learning new skills.

This position provides administrative support to the sales team, service team and management.

Use your skills to:

  • Listen and easily communicate verbally and in writing
  • Create, manage, track, and distribute service cases and sales opportunities
  • Manage payments, billing questions. ID cards, Certificates, and daily downloads.
  • Field inbound claims calls and escalate large claims to the producer and/or agency owner
  • Work with the agency’s marketing team on claims stories for blogging and content opportunities 
  • Identify bottlenecks and reassign cases to new team members or handle yourself based on service load and type of case Generate and submit certificates of insurance
  • Diligently screen emails, and handle any service tasks that do not require a licensed agent. 
  • Office chores as needed: beverages, break room, cleanliness

What you must arrive with:

  • Excellent computer skills with some knowledge of Microsoft Office Suite, especially Email and Excel.
  • Familiarity with Google search tools.
  • Ability to use standard office communication methods, such as email, scanner, fax, phone, etc.
  • Familiarity with information technology, including network environments and database management.
  • Salesforce exerience is a plus.

This position is full time: M-F 8:30 to 5:00 PM. Compensation Starts at $15.00 hour. This job will become a salaried position and will include full benefits (Full major medical, vision/dental, ADD, Life. 3 weeks paid vacation. 3% IRA match) after 90 days with a good review.

To apply, follow these three application steps:

  1. Send your resume to:
  2. Click Here to proceed to our Employment Survey.
  3. At the end of the survey you will see the link to a required Skills Quiz

****You will not be considered unless you complete these three application steps.****